edtwo0nine
Active member
Hi wonder if anyone has any experience with this that can advise.
I got a refund notification and reason was a part was missing, the note said they loved the item and would have preferred me send a replacement part - which I was more than happy to do - but had no option!
On the refund section I cant contact them, only have the option to send a legal document which is pre populated.
Same customer left me a one star review on my seller page, which I responded to and said I would happily send the missing part.
Now they have just left me a 1 star review also on my item page, and said they loved the product but wanted the missing part.
If I click on the person name in the order section it notes I cant contact them - so what do I do?
Ed
I got a refund notification and reason was a part was missing, the note said they loved the item and would have preferred me send a replacement part - which I was more than happy to do - but had no option!
On the refund section I cant contact them, only have the option to send a legal document which is pre populated.
Same customer left me a one star review on my seller page, which I responded to and said I would happily send the missing part.
Now they have just left me a 1 star review also on my item page, and said they loved the product but wanted the missing part.
If I click on the person name in the order section it notes I cant contact them - so what do I do?
Ed